Frequently Asked Questions
Find answers to common questions about ABS Security Gear, our products, and services.
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General Information
Learn more about ABS Security Gear and our services
What is ABS Security Gear?
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ABS Security Gear is a family-owned business established in 2013, specializing in security, police, tactical, survival, and outdoor products. We serve law enforcement, security companies, and professionals across Canada with high-quality equipment and exceptional service.
What are your business hours?
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Our business hours are Monday - Friday: 9:00 AM - 5:00 PM EST, and Saturday: 10:00 AM - 2:00 PM EST. We're closed on Sundays and statutory holidays.
Where are you located?
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We're based in North York, Ontario, Canada. While we primarily serve customers online, we do offer local pickup by appointment. Contact us at (647) 691-2694 to schedule a pickup.
Who do you serve?
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We primarily serve law enforcement agencies, security companies, private security professionals, and tactical enthusiasts. We also work with government agencies, correctional facilities, and individuals who require professional-grade security equipment.
Orders & Payment
Information about placing orders and payment options
How do I place an order?
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You can browse our products online and contact us directly at (647) 691-2694 or sales@absecuritygear.com to place an order. We work with you personally to ensure you get exactly what you need for your specific requirements.
What payment methods do you accept?
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We accept major credit cards (Visa, MasterCard, American Express), e-transfers, company purchase orders (with approved credit), and cash for local pickups. We also offer flexible payment terms for institutional customers and bulk orders.
Do you offer bulk pricing?
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Yes! We offer competitive bulk pricing for orders of 10 or more items. Contact us with your requirements and we'll provide a custom quote. We frequently work with police departments, security companies, and organizations needing to outfit multiple personnel.
Shipping & Returns
Details about delivery and return policies
Where do you ship?
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We ship across Canada to all provinces and territories, including remote locations. We also offer shipping to the United States and limited international shipping for bulk orders. Contact us for international shipping rates and delivery times.
How much does shipping cost?
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Shipping starts at $12.95 within Canada. Orders over $150 qualify for FREE standard shipping. Express and overnight shipping options are available for urgent orders. Shipping costs are calculated based on weight, dimensions, and destination.
What is your return policy?
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We offer a 30-day return policy on most items. Items must be unused, in original condition with tags and packaging. Custom items, personalized patches, and hygiene-related products cannot be returned unless defective. Contact us before returning any items.
Products & Sizing
Questions about our products and getting the right fit
Are your products authentic and professional-grade?
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Yes, all our products are authentic and sourced directly from manufacturers. We only carry professional-grade equipment suitable for law enforcement and security use. Many of our products meet or exceed industry standards and regulations.
How do I know what size to order?
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Check our detailed Size Guide for measurements and charts. For critical equipment like body armor, we strongly recommend professional fitting. Contact us for sizing assistance - we're happy to help ensure you get the perfect fit for safety and comfort.
Custom Patches
PopularEverything about our custom patch services
Do you really make custom patches?
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Yes! We specialize in creating custom patches for law enforcement, security companies, and organizations. We can make patches for uniforms, equipment, morale patches, and commemorative purposes. We handle everything from design to production.
What's the minimum order for custom patches?
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Our minimum order is typically 25 patches per design, though we can accommodate smaller orders for special circumstances. Larger quantities offer better per-unit pricing. Contact us with your requirements for a detailed quote.
How long do custom patches take?
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Standard custom patches take 7-14 business days from design approval. Rush orders may be available for additional fees. Complex designs or special materials may take longer. We'll provide an accurate timeline when we review your requirements.