Returns & Exchanges
We stand behind the quality of our security equipment. Easy returns and exchanges to ensure your complete satisfaction.
Return Policy
30-day return policy on most items with some exceptions
30 Days Standard Returns
Most items can be returned within 30 days of delivery for a full refund or exchange.
- • Items must be unused and in original condition
- • Original packaging and tags must be included
- • Proof of purchase required
Refund Processing
- • Refunds processed within 3-5 business days
- • Original payment method will be credited
- • Shipping costs are non-refundable
- • Customer pays return shipping unless item is defective
Exchange Process
- • Size/color exchanges available within 30 days
- • No additional cost for exchanges (same item)
- • Different items subject to price differences
- • Express shipping available for urgent exchanges
Non-Returnable Items
Hygiene & Safety Items
Items that come into direct contact with the body for health and safety reasons.
Custom & Personalized Items
Custom patches, embroidered items, and personalized equipment cannot be returned unless defective.
Used/Worn Items
Items showing signs of use, wear, or damage cannot be returned for safety reasons.
Clearance Items
Final sale items marked as clearance are not eligible for returns (exchanges may be available).
How to Initiate a Return
Simple steps to return your ABS Security Gear items
Contact Us
Call (647) 691-2694 or email sales@absecuritygear.com with your order number and reason for return.
Receive Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Package Items
Pack items securely in original packaging with all tags and accessories. Include RMA number.
Ship Back
Send package to the return address provided. We recommend using tracked shipping.
💡 Pro Tip
Keep your return tracking number! This helps us locate your package and process your return faster.
Warranty & Defective Items
Manufacturer Warranty
Most items come with manufacturer warranties ranging from 90 days to lifetime coverage.
- • Body armor: Typically 5+ year warranty
- • Tactical gear: 1-2 year warranty
- • Electronic equipment: 90 days to 2 years
Defective Items
Items received damaged or defective are covered by our quality guarantee. We'll provide:
- • Free return shipping
- • Immediate replacement or full refund
- • Priority processing (24-48 hours)
Quality Guarantee: If you're not completely satisfied with the quality of any item, we'll work with you to make it right.
Contact Customer Service
Note: For faster service, please have your order number ready when contacting us.